How to Notify Aegon After a Death in the UK

If the person who died had an Aegon pension, investment or policy, notify Aegon as soon as you reasonably can. In most cases, you will need the person's details, your own contact details, the date of death and any policy or plan numbers you can find.

Aegon says you should register the death first, then contact the correct team for the product involved. If you do not know the plan number, Aegon says it can try to trace the policy using other information.

The short answer

Aegon has a bereavement support process for families, executors and representatives. You can notify them by phone, email or post, but it helps to gather the deceased person's details, your relationship to them and any product reference numbers first.

Why Aegon cases can feel complicated

Aegon is not just one simple product. The person who died might have had:

• a pension
• an ISA or general investment account
• another platform or wrapper product

That matters because the next step is not always the same. Some assets may need executor involvement. Some pension death benefits may be paid under provider or scheme rules to beneficiaries rather than being handled like an ordinary bank balance.

So the real task is not only telling Aegon that someone has died. It is making sure the right product reaches the right team, and the right person is recognised as the contact.

What information Aegon asks for

Aegon's bereavement guidance says it helps to have:

• the deceased person's full name
• date of birth
• address
• your full name and address
• your contact details
• the date the person died
• your relationship to them
• any policy number, plan number, investor number, wrapper number or National Insurance number you can find

Aegon also says not to worry if you do not have every reference number. It may still be able to search using alternative details.

Documents you may need

Aegon's guidance says the original death certificate may need to be sent by post.

Depending on the product and the stage of the case, you may also later be asked for:

• proof of identity
• proof of your authority to act
• grant of probate or letters of administration, where relevant
• beneficiary details or claim forms

Do not send extra original documents unless Aegon has asked for them. Start with the basics and follow the product-specific instructions you receive.

A practical step-by-step approach

1. Register the death first

Aegon directs people to register the death before starting the formal notification process. Once you have the death certificate, you can begin contacting organisations.

If you are still at the very start of the process, our guide on what to do in the first 48 hours after someone dies may help you get the sequence clear.

2. Gather product clues from paperwork

Search for:

• annual statements
• pension letters
• investment summaries
• online account emails
• adviser correspondence

Even one product number can make the process faster.

3. Contact Aegon using the route for that product

Aegon says you can notify them by phone, email or post. Its own guidance also suggests searching by policy number or product so you reach the correct team.

This is important. Families often assume one notification will automatically cover every pension or investment. Sometimes it will not. If the person had more than one product, ask clearly whether each one has been identified and logged.

4. Clarify who Aegon will deal with

Ask whether Aegon needs to deal with:

• the executor or administrator
• a named beneficiary
• a surviving spouse or civil partner
• a solicitor or professional representative

This can reduce delays later. The person entitled to discuss a pension death benefit is not always the same person dealing with the wider estate.

5. Keep a case record

Make a note of:

• the date you notified Aegon
• the channel you used
• the product or policy involved
• any documents already sent
• what Aegon said the next step would be

Aegon says timeframes vary and each case is reviewed individually. So keeping your own record matters.

What happens after you notify Aegon?

Aegon says its team will contact you with the next steps. It also says it cannot give a fixed timeframe because each case is handled on its own facts.

In practice, the next stage may involve:

• confirming the product type
• checking who has authority to act
• requesting the original death certificate or certified documents
• explaining whether a claim form or beneficiary process is needed
• arranging return of original documents

Aegon also says it will stop marketing communications relating to the policy holder.

Does probate always come first?

No. This is where many families get stuck.

Some assets cannot be released until the estate representative's authority is clear. But some pension death benefits can follow a separate beneficiary process, depending on the product and scheme rules.

That does not mean probate is irrelevant. It means you should not assume every Aegon product will be handled in exactly the same way. Ask Aegon which route applies to the specific account.

Common mistakes to avoid

Sending incomplete information and then waiting passively

If you only send a short email saying someone has died, you may create another round of queries. Provide the core facts upfront if you can.

Assuming one product number covers everything

It may not. A pension, ISA and investment account can each have their own process.

Delaying because you cannot find every document

Start with the information you do have. Aegon says it can try to search using alternative details.

Treating pension death benefits like a normal current account closure

Pension and investment cases often have beneficiary, tax or provider-rule questions that need separate handling.

Where families can get extra help

If you feel out of your depth, combine provider contact with broader guidance:

• GOV.UK for the death registration and probate sequence
• regulated financial advice or legal advice if the estate is complex
• a practical organiser such as GetPassage if you need one place to track provider notifications, documents and follow-ups

The hard part is rarely just one form. It is keeping the whole chain of admin moving while you are grieving.

Final thought

The fastest way to handle Aegon after a death is to be specific: identify the product, identify the right contact person, and keep a clear record of what has already been sent.

That reduces the risk of delays, duplicated paperwork and the very common problem of families waiting for progress on the wrong part of the case.