How to Notify Chase After a Death in the UK

How to Notify Chase After a Death in the UK

If the person who died banked with Chase, you can tell the bank either through the Death Notification Service or by contacting Chase directly. In many cases, the Death Notification Service is the quickest route because it lets you notify several banks at once and Chase says you do not need to send a death certificate or complete ID checks if you are the notifier.

Losing someone is hard enough without having to decode a bank process while you are grieving. This guide explains what Chase asks for, which documents may be accepted, and what usually happens after you make contact.

The quickest way to notify Chase: Death Notification Service

Chase highlights the Death Notification Service (DNS) as the fastest starting point for many families. DNS lets you tell multiple banks and building societies about a death through one online form.

For Chase specifically, this route can save time because the bank says:

• you can notify multiple organisations in one place
• you do not need to send Chase a copy of the death certificate if you use DNS
• you do not need to complete ID checks with Chase if you are the notifier

That does not mean every part of the estate is sorted instantly. It means the first notification step is easier.

If the person who died had more than one bank account, DNS is often the simplest viable action. It reduces duplicated forms at a moment when energy is already low.

What information to gather before you contact Chase

Chase says it is okay if you do not know every detail straight away. Still, having the basics ready can make the process smoother.

Details about the person who died

Try to gather:

• full name
• date of birth
• address
• Chase account number, if you have it
• mobile number linked to the account
• email address linked to the account

Details about you

Chase may ask for:

• your full name
• your address
• your daytime contact number
• your email address
• your relationship to the person who died

Estate details

If known, have the executor's details ready too.

Do not get stuck if you cannot find everything on day one. Start with what you have. You can usually supply extra information later.

What documents Chase may ask for

If you contact Chase directly, the bank may ask for documents to confirm both the death and your authority to deal with the account.

Proof of identity

Chase says acceptable ID can include:

• a UK or international passport
• a UK or international driving licence
• a UK armed forces card

Proof of death

Chase says it can accept several forms of evidence, including:

• a death certificate from a register office
• an interim death certificate
• a coroner's certificate of the fact of death
• a death certificate issued outside the UK

If the certificate was issued outside the UK, Chase says it must be translated into English.

Grant of representation

If it is available, Chase may ask for one of the following:

• grant of probate
• letters of administration
• certificate of confirmation

That will not be needed in every case on day one, but it may become important later if there is money left in the sole account that needs to be released to the estate.

How to contact Chase directly

Chase gives three main contact routes.

By phone

• UK: 0800 376 3333
• From abroad: +44 20 3493 0829

By email

• bereavements.uk@chase.com

By post

Bereavement Team
Chase UK
PO Box 17507
Edinburgh
EH12 1PX

If you write to Chase, include a copy of the death certificate from the register office.

What happens after Chase is told

Once Chase is notified, it says it will update its records and arrange for communications to stop. It also warns that messages may not stop immediately, which is worth knowing so that a stray email or letter does not come as a shock.

If you notify Chase through DNS, the bank says it should contact you within 10 working days about the next steps.

That next stage may involve:

• confirming who is dealing with the estate
• requesting any documents still needed
• explaining what happens to any remaining balance
• guiding you through closure or release of funds

A few practical points that matter during grief

1. Use DNS if several banks are involved

This is the biggest time-saver. One notification can reduce repetitive admin across multiple financial institutions.

2. Keep a single bereavement folder

Save copies of every email, reference number, death certificate order, and document request in one place. When you are grieving, memory is unreliable. A simple folder system helps.

3. Do not assume all payments will continue normally

Once an account is protected, some activity may change. If bills for a surviving partner or a still-occupied home were paid from the deceased person's account, make a separate list of essentials to review quickly.

4. Ask what Chase still needs before sending extra paperwork

It is tempting to flood organisations with documents. Usually it is better to send what is requested and keep a note of when you sent it.

Do you need probate before telling Chase?

No. You can notify Chase before probate is granted.

In practice, the first step is simply telling the bank that the customer has died. Probate or letters of administration may be relevant later, depending on the account and the estate, but they should not stop you making the initial notification.

How GetPassage can help

When you are dealing with Chase alongside HMRC, utilities, pensions and funeral costs, the main risk is not one big mistake. It is losing track of dozens of small tasks. A simple checklist in GetPassage can help you keep those next steps in one place without making the process feel more clinical than it already does.

Chase bereavement checklist

Use this as a final prompt:

• decide whether to start with the Death Notification Service
• gather the deceased person's basic account details if you have them
• gather your own contact details and relationship to the deceased
• prepare ID if Chase asks for it
• locate the death certificate or other accepted proof of death
• keep executor details handy if known
• note any urgent bills that may be affected
• save all emails and reference numbers in one folder

You do not need to solve the whole estate in one sitting. Notify Chase, keep the next step simple, and then move on to the next task.