How to Notify Lyca Mobile After a Death in the UK

If someone dies with a Lyca Mobile account, Lyca asks the executor or next of kin to tell its bereavement team by online form or by email. Lyca’s published guidance says you may not need a death certificate just to close a prepaid account, but one is needed for post-paid accounts and if you want to transfer a pre-paid or post-paid number.

Mobile accounts are easy to treat as minor admin. They are not always minor. The number may be the route into banking apps, email, pension portals, insurance accounts and other services. Before closing it, check whether the number still protects anything important.

Quick summary

Question	Lyca Mobile guidance
Who should notify Lyca?	Executor of the estate or next of kin
Main route	Online form or bereavement support email
Bereavement email shown by Lyca	registerforaccessibility@lycamobile.co.uk
Prepaid closure	Lyca says a death certificate is not needed just to close a prepaid account
Post-paid closure	Death certificate is required
Number transfer	Death certificate is required
Refunds	Remaining credit is treated as part of the estate

Step 1: Decide whether to close or transfer

Lyca’s guidance says you can ask for account closure or account transfer. Closure is usually the right choice where the number is no longer needed and there is no ongoing household reason to keep it. Transfer may matter if:

• the number is used for family, care or emergency contacts
• the number receives important security codes
• another person depends on the phone service
• the executor needs time to access estate information
• the number is printed on business, charity or community material

Do not keep a number active indefinitely without a reason. But do not rush closure if losing the number would lock the family out of important accounts.

Step 2: Gather the information Lyca asks for

Lyca asks for your details and the account holder’s details. Be ready with:

• your first and last name
• your contact number
• your email address
• your relationship with the account holder
• the account holder’s mobile number
• the account holder’s name and surname
• the account holder’s birthdate
• the account holder’s postal address
• a photograph that clearly displays the numbers on the SIM card
• executor account details if a refund is due

For post-paid contracts, Lyca says to provide information that can be found on the bill, including the latest bill amount and the account number.

If a death certificate is required, scan it or take a clear photo and attach it to the online form or email. Send only what is needed, and keep a note of what you sent and when.

Step 3: Use Lyca’s bereavement route

Lyca’s accessibility and support guidance includes a bereavement section. It says the executor or next of kin can notify Lyca by filling out the online form or by emailing its dedicated bereavement support team.

If you are unsure whether you are using the right route, start from Lyca Mobile’s own website rather than a search result advert. Search for Lyca Mobile accessibility or contact support, then navigate from there. This reduces the risk of sending documents to an unofficial page.

Lyca also lists general customer support phone routes, including calling 322 from a Lyca Mobile handset or 0207 132 0322 from another network. Phone support may help you find the right route, but sensitive documents should only be sent where Lyca instructs.

Step 4: Understand prepaid, post-paid and refunds

Lyca’s guidance draws an important distinction between prepaid and post-paid accounts.

For a prepaid account, Lyca says it will not need a copy of the death certificate if you just want to close the account. For post-paid accounts, and if you want to transfer a number, Lyca says a death certificate is necessary.

Lyca also says any credit remaining on the deceased person’s account is considered part of their estate. If a refund is due, provide details of an executor’s account where the refund can be processed. Do not ask for estate money to be paid into a random relative’s account unless the executor or administrator is comfortable that this is appropriate.

Why the SIM card photograph matters

Lyca asks for a photograph that clearly displays the numbers on the SIM card. This helps match the request to the right mobile service. If you cannot find the SIM card, gather what you can: phone number, account emails, top-up records, bank statements, app screenshots or old correspondence.

Explain the issue clearly rather than guessing. A wrong number can delay closure or risk action on the wrong account.

Watch the 90-day inactivity issue

Lyca’s guidance says UK regulations require some chargeable activity to maintain active status for pay-as-you-go accounts, and that if there has been no activity in the last 90 days, a number may be reassigned. If you want to retain the number, tell Lyca as soon as possible.

This is another reason to act in the right order. If the number matters for account recovery, do not leave it unused for months while paperwork waits in a drawer.

A simple checklist

1. Find the phone, SIM and Lyca number.
2. Check whether the number is needed for security codes or account recovery.
3. Decide whether you are asking for closure or transfer.
4. Gather your details and the account holder’s details.
5. Take a clear SIM photo and, if needed, a death certificate photo.
6. Notify Lyca through its online form or bereavement email.
7. Keep a note of the date, documents sent and any reference.
8. Check whether any credit refund is due to the estate.

If this is part of a wider admin list

A mobile account is usually one item among many: banks, energy, council tax, subscriptions, pensions, benefits and insurance. GetPassage can help you turn that into a trackable checklist so you can see what has been done and what still needs a reply.

The key with Lyca is not to overcomplicate it. Work out whether the account is prepaid or post-paid, preserve the number if it is still needed, send the right details, and keep evidence of the request. That is enough for most families to move this task forward without repeated calls.