How to Notify Revolut After a Death in the UK

How to Notify Revolut After a Death in the UK

If someone who used Revolut has died, the first step is to contact Revolut’s bereavement team by email and give the basic details they need to locate the account. After that, Revolut will explain what documents they need before any balance can be released or the account can be closed.

This can feel daunting when you are already dealing with registrations, funeral arrangements and family calls. The good news is that you do not need to solve everything at once. Start by gathering the key facts, send the first notification, and then work through Revolut’s requests one step at a time.

What to do first

Before you contact Revolut, try to collect:

• the deceased person’s full legal name
• date of birth
• phone number and email address linked to the Revolut account
• your own full name and contact details
• your relationship to the person who died

Revolut says bereavement cases are handled by email rather than normal account support. That matters because it creates a written record and lets their team ask for documents securely in stages.

How to contact Revolut

Revolut’s help guidance says bereavement cases should be reported by email to bereavement@revolut.com.

In your first email, keep it simple. You do not need to write a long explanation. Include the identity details listed above and say whether you are the executor, administrator, next of kin, solicitor or another representative.

A short first message might cover:

• who has died
• who you are
• how Revolut can identify the account
• whether probate or letters of administration are in progress
• whether there are urgent issues such as regular payments still leaving the account

What documents might Revolut ask for?

Revolut says the exact documents can vary depending on the jurisdiction and the circumstances, but common requests may include:

• a death certificate
• your photo ID
• a grant of probate or letters of administration
• another official document showing who is entitled to deal with the assets
• a completed bereavement form
• birth or marriage certificates in some cases
• power of attorney paperwork if a solicitor or another representative is acting

If the death happened overseas, or if the estate has an international element, the paperwork may take longer. Revolut notes that authorised translations or equivalent foreign documents may sometimes be needed. That is one reason fintech estates can feel more complex than a standard high street bank account.

What happens to the Revolut account after notification?

According to Revolut’s bereavement guidance, once they have what they need they may:

• cancel scheduled outgoing payments
• cancel paid services on the account
• terminate Revolut cards
• stop marketing communications
• explain the next steps for settling the balance

If the person who died held stocks through Revolut, Revolut says those holdings are liquidated before any remaining value is transferred out and the account is closed. That means families should not assume the platform will leave investments in place for them to manage later.

How long does it take?

Revolut says it should reply within 14 days, but the full process can take anywhere from a few days to much longer depending on complexity, court paperwork and any debts or disputes.

In practice, the main causes of delay are usually:

• waiting for the death certificate
• waiting for probate or letters of administration
• uncertainty about who has authority to act
• overseas documentation or translation issues
• unresolved loans, chargebacks or account queries

If you need money urgently for funeral costs or household bills, do not assume Revolut can release it quickly. Make a separate plan for short-term cash flow while the estate is being sorted.

Common issues to watch for

Recurring payments

If subscriptions or regular transfers are still active, mention this in your first email. Revolut says it can cancel scheduled outbound payments once the bereavement process starts, but it helps to flag anything urgent.

Shared practical access is not the same as legal authority

Knowing the deceased person’s phone, email or app passcode does not mean you should keep using the account. After a death, the safer route is to report the death and follow the formal process. That protects you and creates a clear record for the estate.

Overseas families or documents

Revolut operates across borders, so some cases involve non-UK paperwork, different inheritance rules or foreign death certificates. If that applies, say so early. Delay often comes from incomplete cross-border paperwork rather than from the first notification itself.

A simple checklist

Step	What to do
1	Gather the deceased person’s identifying details
2	Email bereavement@revolut.com
3	Explain your relationship and authority to act
4	Send documents only when requested or where clearly required
5	Ask about recurring payments, balances and next steps
6	Keep copies of emails and documents for the estate file

When you may need extra help

Consider getting legal advice if:

• there is no will and nobody is sure who should apply to administer the estate
• there are disputes between relatives or beneficiaries
• the account holds significant sums or investments
• the death happened abroad
• the estate includes debts, business interests or tax complications

Many families find it helpful to keep a single running list of which organisations have been told, what was sent and what is still outstanding. A simple tracker can reduce duplicated effort and missed follow-ups. Tools such as GetPassage can help you keep those tasks in one place, but even a notebook is better than relying on memory when you are grieving.

The key point

The practical step is simple: notify Revolut’s bereavement team by email, provide enough detail for them to locate the account, and then follow the document process carefully. Do not keep using the account informally after the death. Formal notification is the cleanest and safest route.

If you take it one document at a time, this is manageable. Slow is fine. What matters is starting.