Terms,
in plain English.

1. Acceptance of Terms

By accessing or using Passage (“the Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use the Service.

These Terms apply to all users of the Service, including visitors, registered users, and any other users of the Service.

2. Description of Service

Passage is a digital bereavement support tool designed to help people in the United Kingdom navigate the practical tasks and administrative processes that follow a death. The Service provides:

• Personalized task checklists based on your specific situation
• AI-powered guidance for completing bereavement-related tasks
• Tools for drafting letters and messages to organizations
• Emotional check-in and support resources
• Information about UK bereavement processes and procedures

3. Important Disclaimers

Not Legal or Financial Advice

Passage does not provide legal, financial, tax, or medical advice. The information provided through the Service is for general informational purposes only and should not be relied upon as professional advice.

Passage does not provide probate services or reserved legal activities as defined by the Legal Services Act 2007. Passage does not prepare probate applications, Inheritance Tax forms, or any documents for submission to the Probate Registry, HM Courts & Tribunals Service, or HMRC. Where the Service provides information about probate, estate administration, or Inheritance Tax, this is general educational information only.

You should consult with qualified professionals (solicitors, probate specialists, financial advisors, accountants) for advice specific to your situation. The Law Society's Find a Solicitor service at solicitors.lawsociety.org.uk can help you find a probate specialist near you.

Not Mental Health Treatment

While Passage provides emotional check-ins and supportive resources, it is not a substitute for professional mental health care or grief counseling. If you are experiencing severe distress, please contact a mental health professional or organization such as:

• Cruse Bereavement Support: 0808 808 1677
• Samaritans: 116 123 (24/7)
• Your GP or local mental health services

AI-Generated Content

Parts of the Service use artificial intelligence to generate guidance, responses, and draft messages. While we strive for accuracy, AI-generated content may contain errors or inaccuracies. Always review and verify any AI-generated content before using it, especially for important communications or decisions.

4. User Accounts

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate and complete information when creating your account
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access to your account
• Be responsible for all activity that occurs under your account
• Be at least 18 years old to create an account

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorized access to the Service, other users' accounts, or our systems
• Interfere with or disrupt the Service or servers or networks connected to the Service
• Use automated systems (bots, scrapers) to access the Service without our permission
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity
• Upload or transmit viruses, malware, or other malicious code
• Collect or harvest any information about other users without their consent

6. Intellectual Property

The Service, including its content, features, and functionality, is owned by Passage and is protected by copyright, trademark, and other intellectual property laws.

You retain ownership of any content you create using the Service (tasks, notes, messages). By using the Service, you grant us a license to use this content to provide and improve the Service.

7. Service Availability

We strive to provide reliable access to the Service, but we do not guarantee that the Service will be available at all times or without interruption. We may:

• Modify, suspend, or discontinue the Service at any time
• Perform maintenance that may temporarily make the Service unavailable
• Limit or restrict access to certain features or parts of the Service

We will make reasonable efforts to notify you of significant changes or interruptions to the Service.

8. Fees and Payment

The core Service is free to use: your 90-day plan, drafted letters, guidance, check-ins, and support resources are available without a card, trial, or one-off unlock fee. We may offer optional paid add-ons, including Premium features such as expanded family sharing, memorial pages, custom domains, solicitor introductions, introductions to FCA-authorised independent financial advisers, and tax tools. Optional paid features are clearly labelled before purchase and may be cancelled in accordance with the checkout terms shown at the time. We reserve the right to change pricing in the future for new customers; any change will not affect access already granted to you.

9. Termination

You may terminate your account at any time by contacting us or using the account deletion feature in the Service.

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including if we believe you have violated these Terms.

Upon termination, your right to use the Service will immediately cease, and we may delete your account and associated data in accordance with our Privacy Policy.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, PASSAGE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

This includes damages resulting from:

• Your use of or inability to use the Service
• Any errors or inaccuracies in the Service's content
• Any unauthorized access to or use of your account
• Any interruption or cessation of the Service
• Any decisions made based on information provided by the Service

11. Indemnification

You agree to indemnify and hold harmless Passage, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another person or entity

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or through a notice on the Service.

Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms.

14. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Passage regarding the use of the Service.

15. Contact Us

If you have any questions about these Terms, please contact us at:

Email: support@getpassage.co.uk